I am Alessandro Lorenzo Piana Bianco, a globally recognised Strategic Design Executive Leader with over two decades of experience leading transformative initiatives across industries.
My expertise lies in guiding organizations through complex transformations, leveraging systems thinking, data-driven insights, and human-centred design to solve intricate challenges. I specialise in aligning strategic vision with operational execution, ensuring sustainable growth and market differentiation.
I am a trusted advisor to C-suite executives and senior stakeholders, known for my ability to lead multidisciplinary teams and deliver exceptional results in dynamic environments.
Key leadership highlights include:
I excel at the intersection of strategy and design, crafting innovative solutions that address market complexities while delivering exceptional user experiences.
My approach integrates emerging technologies with strategic foresight to create products that set new industry benchmarks.
Key areas of impact include:
With over 20 years dedicated to service and experience design, I have honed expertise in organising complex systems to improve content accessibility and findability.
My work consistently delivers compelling digital experiences that align with strategic business goals.
Core competencies include:
Strategic & Experience Design Director / Product Director, Globant | Madrid, Spain | 2022 – Present
Leading transformative projects across industries with a focus on innovation, strategic alignment, and measurable outcomes.
Strategic & Experience Design Director, Deloitte Digital | Milan, Italy | 2017 – 2022
Directed multidisciplinary teams on large-scale digital transformation projects for global clients.
Service Design Director, Fjord (Accenture Song) | Milan, Italy | 2014 – 2016
Started Fjord Italy studio while driving service design excellence for global clients.
I have collaborated with an extensive roster of global clients across industries such as automotive (Ferrari, Lamborghini, Maserati, Stellantis, Jeep, Alfa Romeo), luxury goods (Prada, Bulgari, Brunello Cucinelli, Valentino, Richemont), financial services (Santander, BBVA, Intesa SanPaolo, Unicredit, Eurobank, Banco Sabadell, Danske Bank, Mediolanum, ING, Cofidis, MPS, Agos), travel & leisure (Miral, MSC Cruises, Seven, Qiddiya, Costa Crociere), Silversea, Alpitour), healthcare (Pfizer, Boehringer Ingelheim, Janssen), retail (Intimissimi, OTB, VF Corporation), and more.
This breadth of experience underscores my ability to adapt strategies for diverse market needs while delivering impactful results.
My approach is underpinned by a curated selection of methodologies that drive innovation and transformation:
I am a frequent contributor to industry discussions on strategic, design thinking, and digital transformation. My thought leadership has shaped conversations on the intersection of profiling, empathizing, and strategic design.
The Design Thinking for Business Observatory of the Politecnico di Milano was founded in 2017 and aims to be the point of reference for the community of innovators who adopt pioneering approaches like Design Thinking in creating value for their companies.