Literacy acts as an interface when understanding or producing language determines what a person can do in a system. Being able to open a document is different from being able to use it.
Two tenants receive the same written notice. One can identify the deadline and compose an objection; the other can see the date but cannot tell what must be challenged. The notice offers both the same information but different practical choices.
Read: On literacy
Essays
Literacy Is the difference between being able to formulate your own reasoning and simply selecting from pre-packaged options, between understanding a text and merely consuming it.