Case study
Cross-border wallet & transactional products — KSA + EU requirements
Focus: multi-market definition + cross-platform integration + privacy/security/accessibility constraints
- Produced journey definitions and a market differences matrix (common core vs local requirements).
- Mapped integrations and dependencies into actionable epics, acceptance criteria, and edge cases.
- Defined trust patterns for regulated transactions and rollout sequencing.
Case study
Danske Bank + BBVA + Santander — Innovation & product requirements workshops
Focus: turning ambiguity into delivery-ready outcomes + stakeholder influence
- Designed workshops that converge on goals, constraints, and measurable success criteria.
- Translated outputs into epics/features, dependencies and delivery-ready artefacts.
- Uplifted decision integrity through principles, critique norms, and decision logs.
Case study
Design Governance OS
Focus: operating model primitives to scale quality without bureaucracy
- Decision rights, rituals, quality gates, pattern evolution rules, escalation paths.
- State model first: exceptions and recoverability designed early, not at the end.
- Agentic workflows: autonomy gradients, handoffs, policy visibility, audit trail UX.